What are may shipping rates based on?
My rates are based on Canada Post delivery. If you would like to add on tracking or additional insurance for your item to see that it gets to you safely please let me know BEFORE you purchase at firstname.lastname@example.org and I will be in touch with info on cost. I recommend this for areas where you know there may be concerns with postal service reliability.
I live in the same city as you. Awesome! Can I skip the shipping and pick up my order locally?
Yes! Let me know you are local and I can arrange pickup after your payment has cleared. This can be at one of my in person events or from my home studio by appointment.
How long will it take to get my order?
Once a payment is cleared most domestic orders (Canada) take anywhere from 2 to 10 business days. For the US please allow 5-14 days to arrive. International shipping delivery times may vary between 2 and 6 weeks. Once the payment has cleared I try to ship on Mondays and Thursdays.
Refunds and Exchanges. I don't usually offer these, but if you feel there is a valid reason to warrant one get in touch and we'll discuss. If a return or exchange is granted it is the responsibility of the purchaser to pay for any return shipping or other associated fees.
Damaged or Lost. Oh no! Please get in touch with me as soon as possible and we can discuss what might be an appropriate solution. If the item was an original it may be impossible to replace it, but we can talk. Hopefully this never happens.
Custom's and Duty Fees.
It is the responsibility of the buyer to pay any Customs or Duty fees that may apply to an order.